Frequently Asked Questions

To invest in our delivery bikes, contact us through our website or visit our office. Our investment team will guide you through the process, which includes selecting the number of bikes you want to fund, completing the necessary paperwork, and making your investment. The minimum investment typically starts from ₦1,400,000 for one bike.

Your capital is evenly distributed across weekly payouts, meaning that each week you’ll receive both interest and a portion of your capital. By the end of the year, you will have received: 1. 100% of your initial capital, and 25% total interest on your investment. After the 12-month cycle, you’re free to resubscribe and reinvest if you choose — giving you the flexibility to continue growing your returns.

All our delivery bikes are covered by comprehensive insurance and maintenance programs. If a bike breaks down, our technical team handles repairs immediately. For major damages or theft, insurance coverage ensures your investment is protected. We also maintain a reserve fund for unexpected maintenance costs.

We maintain complete transparency through monthly detailed reports that include bike performance metrics, delivery statistics, maintenance costs, and earnings breakdown. Investors also have access to a personal dashboard where they can track their investment performance in real-time.

We currently provide delivery services across Lagos. Our express delivery service covers same-day delivery within the cities, while our haulage services can handle interstate transportation between all covered locations.

Our express delivery service offers same-day delivery within the cities, typically within 2-6 hours depending on distance and traffic conditions. For urgent deliveries, we also provide 1-2 hour express service at premium rates.

We handle a wide range of items including documents, packages, food deliveries, electronics, clothing, and general merchandise. For haulage services, we transport furniture, appliances, commercial goods, and industrial equipment. We do not transport hazardous materials, illegal items, or perishables requiring special temperature control.

Delivery charges are calculated based on distance, package size/weight, delivery speed, and destination. Our express delivery starts from ₦1,500 within the city, private car services from ₦15,000 (with optional security escort service available), and haulage services from ₦150,000. You can get an instant quote through our website or by calling our customer service.

We accept various payment methods including bank transfers, debit/credit cards, mobile money (POS), and cash on delivery for certain services. For investment payments, we prefer bank transfers for security and record-keeping purposes.

No, we maintain transparent pricing with no hidden charges. All costs including delivery fees, insurance (if selected), and any additional services are clearly stated upfront. The only additional charges that may apply are for special requests like waiting time, multiple stops, or premium packaging.

You can track all deliveries by calling our customer service.

Our customer service is available Monday to Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 4:00 PM. For urgent matters, you can reach us via WhatsApp at +2347037221197. We also provide 24/7 tracking support through our automated system.

Yes, we offer special corporate accounts with volume discounts, dedicated account managers, priority service, and flexible payment terms.

You can file complaints through our website contact form, email us at info@okanologistic.com, or call our customer service. For claims related to damaged or lost items, we have a dedicated claims process that typically resolves issues within 48-72 hours.