• Full name, phone number, and email address
• Pick-up and drop-off locations
• Payment and billing details
• Emergency contact information (optional)

• Provide and manage transportation and logistics services
• Send trip confirmations and updates
• Process payments securely
• Improve safety and customer service
• Fulfill legal or regulatory obligations

We do not sell, rent, or share your data with third parties unless:

• Required by law
• Shared with trusted service providers (e.g., payment processors) under strict confidentiality agreements

We implement reasonable technical and organizational safeguards to protect your personal information. However, no method of internet transmission or electronic storage is 100% secure.

We retain your data only for as long as needed to:

• Provide our services
• Meet legal requirements
• Resolve disputes

• Request access to your personal data
• Request correction or deletion
• Opt out of marketing communications at any time

To make a request, contact us at:
📧 contact@okanologistics.com

We may use cookies on our website for:

• Performance analytics
• User experience optimization

You may disable cookies in your browser settings.

We may update this policy periodically. Please revisit this page to stay informed of any changes.

A booking is confirmed once a payment or deposit is received and acknowledged. Confirmation will be sent via:

• Phone
• Email
• WhatsApp

• More than 48 hours before service: ✅ Full refund or rescheduling option
• Less than 48 hours before service: ⚠️ 50% cancellation fee
• Less than 24 hours or no-show: ❌ No refund

In rare cases (e.g., vehicle issues, security concerns), we may need to cancel or reschedule your trip. In such cases:

• We will notify you promptly
• You will receive a full refund or the option to reschedule

• Approved refunds will be issued within 3–7 business days
• Refunds will be processed using the original payment method

If you need to change the trip time, destination, or vehicle, please notify us at least 12 hours before service.
Late changes may incur extra charges or be denied due to availability.

To cancel, modify, or request a refund, contact us:
📞 +23470
📧 [Insert Email Address]